Transcripts: All of the calls that you make are thoroughly documented, and you can have the transcripts sent to you when your chat session ends, or at any time thereafter.

Dispatch: In case the issue you're having cannot be fixed remotely, we can send a technician out to assist you. Response time for dispatch is same day or next business day. If your computer is not working at all, please call us at the number below.

After-Hours Support: If you need after-hours support, please e-mail support@1pointe.com and one of our technicians will address your concern as soon as possible.

Quick Response: A friendly technician will respond quickly, and will help you with your concern. Our technicians can answer usage questions, help set programs up to work the way you want, and investigate any problems that you might have with performance or stability. Please use help desk as much as you like, as we're here to make your work day easier.

Remote Control: During a helpdesk chat session, we will sometimes need to see what's on your screen, or take the driver's seat. We can do this remotely, via a piece of software called VNC. It works like we were sitting in your chair, looking at your screen, and using your mouse. We will always ask your permission before we share control of your desktop.