Managed Services
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Managed Cloud Services
Helpdesk
Customer Management
Monitoring and Alerting
Patch management / remediation
Asset and Licensing management

Monitoring and Alerting

1Pointe partners with Level Platforms to provide enterprise, proactive monitoring and alerting services for our clients.  We can monitor all IP based devices whether they be onsite, in a collocation, or in the cloud. Strong and reliable remote monitoring and alerting provided allows 1Pointe to proactively eliminate problems before they occur.

Monitoring setup is simple with an easy-to-use auto-discovery utility coupled with pre-defined best practice management policy modules (templates). 1Pointe provides customized reports for our clients that can be generated on demand.   Alters generate tickets in the 1Pointe helpdesk to ensure task management and to allow for client review.

Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment.

1Pointe Monitoring and Alerting solution can also be customized to direct alerts to our clients’ in-house technical resources for remediation.


Feature Overview:

Fully featured monitor set (i.e. events, services, applications, logs, syslog, SNMP, WMI, websites, etc) that allows for the monitoring of any entity that falls within your service agreement

  • Extensible alert rules and thresholds that provide optimum flexibility and ease of use
  • Performance and availability monitoring for devices, services, software and websites
  • Hundreds of predefined best-practice monitoring Policy Modules ensures a personalized monitoring and alerting environment
  • Highly configurable to suit your needs including customizable alerts, alert categories, views and groups
  • Unique features such as Service Grouping that aid in cross site monitoring and extensive collaborative services
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