Managed Services
About 1Pointe Managed Services
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Managed Cloud Services
Helpdesk
Customer Management
Monitoring and Alerting
Patch management / remediation
Asset and Licensing management

About 1Pointe Managed Services

In order to manage multiple clients in differing environments, it is essential to have a standardized, scalable and secure deployment processes.  1Pointe has spent countless hours and dollars building and refining the managed services roll-out process to make the deployment of services as simple as possible.  Starting with a comprehensive, free technical assessment, we personalize the deployment processes to ensure minimal downtime, no data loss, maximum communication, and speed.


Free Assessment

    • Understand the business
    • Understand the culture
    • Understand existing assets
    • Understand existing process and policies
    • Understand growth expectations
    • Understand history
    • Understand costs

           
Provide proposal

    • Outline risks
    • Outline opportunities
    • Personalize next steps
    • ROI analysis
    • Business Process change recommendations
    • Policy change recommendations
    • Provide Thin or Thick recommendation
    • Provide add-on recommendations
    • Provide pricing
    • Provide SLA(s)
    • Outline potential deployment timeline
    • Client signoff

Technology Audit

    • Software Assets
    • Hardware Assets
    • Warranty information
    • Vendor contact information
    • Build existing network topology
    • Build client portal
    • Establish reporting preferences
    • Document organizational chart
    • Document user contact information and work schedule
    • Personalize SNMP trapping, monitoring and alerting
    • Define short, medium and long term goals
    • Begin operational management
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